Agreement Overview
Welcome to HepatoBurn.Health
These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of the HepatoBurn.Health website located at https://hepatoburn.health (the “Website”) and all related services, products, and content provided by our company (“HepatoBurn,” “we,” “us,” or “our”).
Acceptance of Terms
By accessing our Website, creating an account, placing orders, or using any of our services, you (“User,” “Customer,” “you”) acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Website immediately.
Legal Capacity and Age Requirements
Our Website and products are intended exclusively for individuals who are:
- At least 18 years of age
- Legally capable of entering into binding contracts
- Not prohibited from using our services under applicable laws
Parents or legal guardians are responsible for minors’ use of our Website and assume full liability for any actions taken by minors under their supervision.
Modifications to Terms
We reserve the right to modify, update, or revise these Terms at our sole discretion without prior notice. Material changes will be communicated through:
- Prominent Website notifications
- Email notifications to registered users
- Updated “Last Modified” date at the top of this document
Your continued use of our Website after modifications constitutes acceptance of the revised Terms.
Product Information and Health Disclaimers
Dietary Supplement Classification
HepatoBurn products are classified as dietary supplements under the Dietary Supplement Health and Education Act (DSHEA). Our liver health supplements are designed to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease.
FDA Compliance Statement
Important Notice: Statements regarding our liver health supplements have not been evaluated by the Food and Drug Administration (FDA). Our products are manufactured in FDA-registered facilities that adhere to Good Manufacturing Practices (GMP), but individual results may vary significantly.
Medical Consultation Requirements
Before using HepatoBurn products, we strongly recommend consulting with qualified healthcare professionals, particularly if you:
- Have pre-existing liver conditions or diseases
- Are currently taking prescription medications
- Have a history of allergic reactions to supplements
- Are pregnant, nursing, or planning pregnancy
- Are under medical supervision for chronic conditions
- Have experienced adverse reactions to similar products
Individual Results Disclaimer
Weight loss, energy improvements, and liver health benefits vary among individuals based on factors including:
- Baseline health status and liver function
- Adherence to recommended dosage and timing
- Overall diet and lifestyle habits
- Genetic predisposition and metabolism
- Concurrent medication uses and health conditions
Testimonials and case studies presented on our Website represent exceptional results and should not be considered typical or guaranteed outcomes.
Website Usage Guidelines
Permitted Uses
You may use our Website for legitimate personal and commercial purposes, including:
- Browsing product information and educational content
- Placing orders for personal use or gifts
- Accessing customer account features
- Participating in customer reviews and feedback
- Subscribing to newsletters and promotional content
Prohibited Activities
The following activities are strictly prohibited and may result in immediate account termination:
Security Violations:
- Attempting unauthorised access to restricted areas
- Using automated tools to scrape content or data
- Interfering with Website functionality or security measures
- Distributing malware, viruses, or harmful code
Content Misuse:
- Copying, reproducing, or redistributing proprietary content
- Creating derivative works without explicit permission
- Using our trademarks or branding without authorisation
- Impersonating HepatoBurn staff or representatives
Commercial Violations:
- Reselling products without authorised distributor agreements
- Making unauthorised health claims about our products
- Competitive intelligence gathering for commercial advantage
- Spam or unsolicited commercial communications
Website Availability and Performance
While we strive to maintain continuous Website availability, we do not guarantee uninterrupted access. Planned maintenance, technical issues, or force majeure events may temporarily affect service availability. We are not liable for damages resulting from temporary service interruptions.
Account Registration and Security
Account Creation Process
Creating a customer account requires providing accurate, complete, and current information, including:
- Full legal name and contact information
- Valid email address for communications
- Secure password meeting our security requirements
- Billing and shipping address details
- Optional demographic information for personalisation
Account Security Responsibilities
You are solely responsible for:
- Maintaining confidentiality of login credentials
- All activities occurring under your account
- Immediately notifying us of suspected unauthorised access
- Using strong, unique passwords not shared with other services
- Regularly updating account information to ensure accuracy
Account Termination Rights
We reserve the right to suspend or terminate accounts for:
- Violation of these Terms or applicable laws
- Fraudulent activity or suspected identity theft
- Abusive behaviour toward staff or other customers
- Excessive returns or refund requests suggesting abuse
- Failure to pay outstanding balances or fees
Ordering and Purchase Process
Product Availability and Inventory
Product availability is subject to current inventory levels and may change without notice. We reserve the right to:
- Limit purchase quantities per customer or order
- Discontinue products at our sole discretion
- Modify product formulations with appropriate notice
- Restrict sales to specific geographic regions
Order Acceptance and Confirmation
Placing an order through our Website constitutes an offer to purchase products. Order acceptance occurs when we send the order confirmation via email. We reserve the right to reject orders for any reason, including:
- Insufficient inventory to fulfil requests
- Pricing errors or technical glitches
- Suspected fraudulent payment information
- Violation of purchase quantity limits
- Orders from restricted geographic locations
Product Information Accuracy
We make reasonable efforts to ensure product descriptions, ingredients, and specifications are accurate. However, we do not warrant that all information is complete, current, or error-free. In case of discrepancies, product packaging and labels take precedence over Website information.
Special Offers and Promotions
Promotional offers, discount codes, and special pricing are:
- Subject to specific terms and expiration dates
- Limited to one use per customer unless otherwise stated
- Not combinable with other offers unless explicitly permitted
- Subject to modification or cancellation without notice
- Applicable only to eligible products and customers
Pricing and Payment Terms
Product Pricing Structure
All prices are displayed in United States Dollars (USD) and are subject to change without notice. Pricing includes:
- Base product cost
- Applicable taxes and fees
- Processing and handling charges
- Shipping costs based on the selected method and destination
Accepted Payment Methods
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- PayPal and other approved digital payment platforms
- Bank transfers for qualifying bulk orders
- Approved financing options for eligible customers
Payment Processing and Authorisation
By providing payment information, you authorise us to:
- Charge your payment method for all order amounts
- Process refunds to the original payment method
- Store payment information for future orders (with consent)
- Verify payment details with financial institutions
- Collect outstanding balances through appropriate means
Sales Tax and Regulatory Fees
Sales tax calculation is based on:
- Applicable state and local tax rates
- Product classification and tax exemption status
- Shipping destination and customer location
- Current regulatory requirements and compliance obligations
Shipping and Delivery Policies
Shipping Coverage and Destinations
We currently ship to:
- All 50 United States and Washington, D.C.
- U.S. military APO/FPO addresses
- Select international destinations (restrictions apply)
- U.S. territories with additional handling fees
Shipping Methods and Timeframes
Standard Shipping (5-7 business days):
- Free for orders over the specified minimum amount
- Tracking provided via email confirmation
- Delivered via USPS, UPS, or FedEx networks
Expedited Shipping (2-3 business days):
- Additional fees apply based on destination
- Priority handling and faster carrier services
- Guaranteed delivery timeframes (excluding weekends/holidays)
Express Shipping (1-2 business days):
- Premium pricing for urgent deliveries
- Next-business-day delivery for qualifying zip codes
- Signature confirmation and insurance included
Shipping Responsibilities and Risk Transfer
Our Responsibilities:
- Accurate order processing and packaging
- Timely shipment using selected carrier methods
- Providing tracking information and delivery updates
- Proper packaging to prevent damage during transit
Customer Responsibilities:
- Providing accurate shipping addresses and contact information
- Being available to receive packages during delivery windows
- Inspecting packages upon delivery for visible damage
- Reporting delivery issues within specified timeframes
Risk of loss transfers to customers upon delivery confirmation by the carrier.
International Shipping Considerations
International orders are subject to:
- Additional shipping costs and extended delivery times
- Customs duties, taxes, and import fees (customer responsibility)
- Potential delays due to customs inspections
- Restrictions on certain ingredients based on destination country regulations
- Currency conversion and international payment processing fees
Returns and Refund Guarantee
Comprehensive Money-Back Guarantee
We stand behind our products with a 60-day money-back guarantee covering:
- Product quality and satisfaction
- Shipping damage or defects
- Order errors or incorrect products
- Adverse reactions or intolerance (with documentation)
Return Eligibility Requirements
Returns are accepted under the following conditions:
- Returned within 60 days of the original purchase date
- Products in original packaging with all labels intact
- Return Merchandise Authorisation (RMA) obtained before shipping
- Accompanied by proof of purchase and return reason
- Customer pays return shipping costs unless there is a product defect or company error
Refund Processing and Timeframes
Refund Amounts:
- Full product cost refunded for qualifying returns
- Original shipping costs are non-refundable except for company errors
- Return shipping costs deducted from the refund amount
- Processing fees may apply for specific payment methods
Processing Timeline:
- Refund initiated within five business days of receiving returned products
- Credit card refunds processed within 7-10 business days
- PayPal and digital payment refunds within 3-5 business days
- Bank transfer refunds may require 10-15 business days
Non-Returnable Items and Exceptions
The following items cannot be returned for hygiene and safety reasons:
- Products past the 60-day return window
- Items damaged due to misuse or normal wear
- Products with removed or altered labels
- Personalised or custom-formulated products
- Digital products or downloadable content
Intellectual Property Rights
Proprietary Content and Trademarks
All Website content, including but not limited to text, graphics, logos, images, videos, software, and design elements, is owned by HepatoBurn or licensed from third parties. This includes:
Registered Trademarks:
- “HepatoBurn” brand name and associated logos
- Product names and packaging designs
- Marketing slogans and taglines
- Distinctive colour schemes and branding elements
Copyrighted Materials:
- Educational articles and health information
- Product formulation details and research data
- Website design and user interface elements
- Marketing materials and promotional content
Limited License Grant
We grant you a limited, non-exclusive, non-transferable license to:
- Access and view Website content for personal use
- Print or download materials for personal reference
- Share content via approved social media sharing tools
- Use product information for legitimate review purposes
Intellectual Property Restrictions
You may not, without express written permission:
- Reproduce, distribute, or publicly display our content
- Create derivative works based on our materials
- Use our trademarks or logos in any commercial context
- Reverse engineer or attempt to extract proprietary formulations
- Remove or alter copyright notices or attribution
Digital Millennium Copyright Act Compliance
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please provide:
- Description of the copyrighted work claimed to be infringed
- Location of the allegedly infringing material on our Website
- Your contact information and good-faith belief statement
- Physical or electronic signature of the copyright owner or authorised agent
User Content and Reviews
Customer Review Guidelines
We encourage honest, helpful reviews that assist other customers in making informed decisions. Acceptable reviews should:
- Be based on actual product experience and usage
- Provide specific, factual information about results
- Maintain respectful language and constructive criticism
- Focus on product performance rather than personal attacks
- Comply with FTC guidelines for endorsements and testimonials
Prohibited Review Content
The following content will be removed and may result in account restrictions:
- False, misleading, or fraudulent claims about products
- Defamatory statements about competitors or individuals
- Spam, promotional content, or commercial solicitation
- Content containing personal medical information
- Reviews incentivised by compensation or rewards
- Profanity, hate speech, or discriminatory language
Content License and Usage Rights
By submitting reviews, testimonials, or other content, you grant HepatoBurn:
- Perpetual, worldwide, royalty-free license to use, modify, and display content
- Right to edit content for length, clarity, or compliance purposes
- Permission to use content in marketing materials and advertisements
- Authority to respond publicly to reviews and address concerns
Content Moderation and Removal
We reserve the right to:
- Review all submitted content before publication
- Remove content that violates these Terms or applicable laws
- Edit content for grammar, spelling, or formatting improvements
- Suspend or ban users who repeatedly violate content guidelines
Privacy and Data Protection
Information Collection and Use
Our data collection practices are governed by our comprehensive Privacy Policy, which details:
- Types of personal information collected during registration and purchases
- How we use customer data to improve products and services
- Third-party sharing practices and marketing partnerships
- Customer rights regarding data access, correction, and deletion
Marketing Communications
By creating an account or making a purchase, you consent to receive:
- Order confirmations and shipping notifications
- Customer service communications and support messages
- Educational content about liver health and wellness
- Promotional offers and new product announcements
You may opt out of marketing communications at any time through:
- Unsubscribe links in email communications
- Account preferences in your customer dashboard
- Contacting customer service directly
- Written request to our privacy officer
Data Security Measures
We implement industry-standard security measures, including:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Incident response procedures for potential data breaches
Disclaimers and Liability Limitations
Product Performance Disclaimers
While we are confident in our products’ quality and formulation, we cannot guarantee:
- Specific health outcomes or weight loss results
- Compatibility with all medications or health conditions
- Absence of allergic reactions or side effects
- Suitability for individuals with specific dietary restrictions
Website Content Disclaimers
Information on our Website is provided for educational purposes and should not be considered:
- Professional medical advice or treatment recommendations
- Substitute for consultation with qualified healthcare providers
- Comprehensive source for all liver health information
- Guarantee of product efficacy or safety for all individuals
Limitation of Liability
To the maximum extent permitted by law, HepatoBurn’s total liability for any claims related to our products or services shall not exceed the amount paid for the specific products giving rise to the claim.
We shall not be liable for:
- Indirect, incidental, consequential, or punitive damages
- Lost profits, business opportunities, or revenue
- Personal injury or health complications
- Damages caused by third-party service providers
- Force majeure events beyond our reasonable control
Indemnification Agreement
You agree to indemnify and hold HepatoBurn harmless from any claims, damages, losses, or expenses arising from:
- Your use of our products contrary to instructions or recommendations
- Violation of these Terms or applicable laws
- Misrepresentation of your health status or medical history
- Third-party claims related to your use of our Website or products
Dispute Resolution
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal proceedings must be brought in the state or federal courts located in the state of Delaware.
Mandatory Arbitration Agreement
Any dispute arising from or relating to these Terms, our products, or services must be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Arbitration Process:
- Single arbitrator selected through AAA procedures
- Hearings conducted in Delaware or via video conference
- Discovery limited to essential documents and testimony
- Awards are final and binding with limited appeal rights
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits, collective arbitrations, or representative proceedings.
Small Claims Court Exception
Either party may pursue claims in small claims court for matters within the court’s jurisdiction, provided the claim is brought individually and not as part of a class action.
General Legal Provisions
Entire Agreement
These Terms, together with our Privacy Policy, Return Policy, and any other referenced policies, constitute the complete agreement between you and HepatoBurn regarding use of our Website and products.
Severability Clause
If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Assignment Rights
HepatoBurn may assign these Terms or any rights hereunder to any party without restriction. You may not assign your rights or obligations without our written consent.
Waiver of Rights
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
Force Majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, labour disputes, pandemics, or technical failures.
Survival of Terms
Provisions regarding intellectual property, liability limitations, indemnification, and dispute resolution survive termination of these Terms.
Contact Information
Customer Service
For questions about these Terms, product information, or order assistance:
Phone: 1-800-HEPATO-1 (1-800-437-2861)
Email: support@hepatoburn.health
Live Chat: Available 24/7 on our Website
Business Hours:
Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday: 9:00 AM – 5:00 PM EST
Sunday: 10:00 AM – 4:00 PM EST
Legal Department
For legal matters, intellectual property concerns, or formal notices:
Email: legal@hepatoburn.health
Mail: HepatoBurn Legal Department
123 Wellness Way, Suite 100
Dover, DE 19901
Regulatory Compliance
For FDA compliance questions or adverse event reporting:
Email: compliance@hepatoburn.health
Phone: 1-800-SAFETY-1 (1-800-723-3891)
Effective Date: January 15, 2025
Document Version: 2.0
Last Review: January 15, 2025
By using HepatoBurn.Health, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We appreciate your trust in our liver health products and commitment to your wellness journey.